FAQ

FAQ

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The following are answers to frequently asked questions.If you have a question about our logistics company that is not listed here please email us.

  • 1 Does Interprime Logistics offer international logistics services?

    Yes. Interprime Logistics is a global logistics company offering a variety of international logistics services including: Import customs clearance and domestic forwarding, export freight forwarding, as well as freight audit and pay. Interprime Logistics’s family of industry leading companies provides a complete suite of international services: Interprime Logistics International LLC is a licensed export freight forwarder managing exports to more than 100 companies. International Forwarders, Inc. (IFI) provides export freight forwarding and customs brokerage services to companies worldwide.

  • 2 What safety programs/policies does Interprime Logistics have in place?

    Interprime Logistics Logistics & Technology takes very seriously its responsibility for safety in all aspects of its business and operations. At all levels of the organization, we are committed to uphold the highest standards with regard to safety, health, the environment, and security. As a statement of our commitment, Interprime Logistics has adopted the Corporate Policy set forth here. Interprime Logistics has also been accepted into the American Chemistry Council’s Responsible Care® partnership program and has adopted the American Chemistry Council’s Responsible Care® guiding principles.

  • 3 How large/expansive is Interprime Logistics's carrier network?

    Partnering with Interprime Logistics delivers leverage across an enormous network of carriers. Currently, we transport $60 billion in cargo across the industrial and the consumer products sectors, and that dollar value and diversity in markets continue to grow. As a logistics company with contacts for more than 500,000 over-the-road lanes and service in over 100 ports, national and international, we’re facilitating the growth of our clients.

  • 4 Can Interprime Logistics manage every aspect of my logistics?

    Yes. A logistics company with broad reach, Interprime Logistics manages every aspect of the logistics supply chain – from inbound sourcing and delivery logistics through outbound shipment, handling, consolidation, deconsolidation, distribution and delivery of end products. Services range from truck, rail and multimodal transportation to freight forwarding, customs brokerage, and import and export services across borders and between North America and ports throughout the world. Additionally, Interprime Logistics offers sample and small shipment distribution to locations anywhere in the world.

  • 5 What does it mean when referring to Interprime Logistics as an “asset light” company?

    Except for Optimodal, Interprime Logistics FoodTrans, and ADS Logistics, Interprime Logistics arranges the movement of our clients’ goods in client- or carrier-owned equipment. And, by including carriers already being used by our clients into our network model, we have the ability to negotiate better rates for clients and benefit carriers at the same time, remaining neutral and free of any potential conflicts of interest. This approach also expands our capacity, broadening our access to carriers and enabling us to design efficient routes and respond swiftly to issues that may challenge the on-time delivery of products to our clients’ customers.

  • 6 How do I know when my shipment will be delivered?

    After placing an order, it is essential to know where it is at all times and when a shipment will be delivered. Delivery information and shipment tracking serve to reassure our customers and make deliveries more reliable. It is with this in mind that Interprime Logistics has created the shipment tracking tool. Find out how to track the progress of your delivery and when your shipment will be delivered.

  • 7 How do I track my shipment?

    To track your shipment, you can use our Shipment tracking tool. Visibility is an integral part of any supply chain and the Interprime Logistics Track tool makes it quick and convenient to see exactly where a customer’s goods are at any given point in the supply chain.